Bio: Hamish is a senior management consultant and healthcare lead with Capgemini Consulting. An experienced change management and service improvement, Hamish has delivered better service outcomes and cost reductions across NHS and adult social care. He has pioneered a new and digital-enabled way to better understand and improve services and systems, from the perspective of the patient. The Humanising Healthcare Methodology fuses operational business intelligence and operational performance improvement expertise with astute strategic vision to achieve better service at less cost. The essence of Hamish's Methodology is to help improve service by understanding patient demand, creating value and reducing cost by customising care.